What do you do if you get some negative feedback from a customer? Just as in real life, it’s not always comfortable looking into the mirror. When your business is criticized, for whatever reason, most owners become defensive. If you’re smart, you’ll listen carefully to what the critic has to say. If you can’t, or don’t want to save the relationship, at least you can appreciate that the customer has taken the time to tell you his/her side of the story. There is probably a grain of truth, if not a whole loaf of bread, in there somewhere. This blog has been helpful in giving me a direct line to both negative and positive feedback and I would like to strongly encourage anyone out there to let me know what’s on your mind. Are you happy with the color range or performance of our products? Is there a product we carry that you are not happy with? Why? Thanks to those of you who have taken the time to write a few lines and tell me how you feel. I hope to hear from more of you this summer before the Fall busy season starts to kick in, although I know for some businesses, that has already begun.
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